**Effective Immediately: March 18, 2020 — COVID-19 Colonial Animal Hospital Client Protocol
Our top priority right now is the safety of our team, doctors and our clients. In order to continue offering our services and to keep within the Centers for Disease Control (CDC) and World Health Organization (WHO) guidelines regarding the transmission of COVID-19, we are making the following changes to our client protocol today and lasting for as long as the recommendations are in place.
**NOTE – If pet owners refuse to follow these new protocols – they will be asked to reschedule for when the guidelines are no longer in place.**
1- We request all clients showing any symptoms of illness that can be associated with COVID-19 remain at home and not bring their pet to the clinic.
2-We are asking clients not to enter the building. (We are also NOT allowing any non-staff members such as delivery persons and pharmacy representatives to not enter the building).
3 – When you arrive for your “White Glove Appointment”, please park and contact our office 703-451-5400 to inform our team that you have arrived. You and your pet are to remain in your vehicle while a technician will take “a history” over the phone. The technician will then ask you to meet them at the door, they will then take your pet to the doctor who will perform their exam and then call you to discuss your pet’s appointment.
We ask that you remain in your vehicle IN THE PARKING LOT during your pet’s appointment so that you are immediately available should we have any questions and in order to return your pet as quickly as possible to reduce your pet’s stress. We are not offering drop off appointments at this time, you WILL need to wait while your pet is being examined.
Once your pet has been fully evaluated, the doctor or team member will call you to speak with you to go over their findings (physical exam and/or test results), recommendations and answer any questions you may have. We then will collect payment via credit card over the phone. We strongly recommend you to please use credit cards vs other payment types at this time. However, all forms of payment (cash, check, care credit) will be taken, and one of our team members will come out to collect accordingly.
A receipt will be emailed to you by the end of the day. Any medications dispensed in house will be brought out to you with your pet when the exam is complete.
4- When picking up medication or food: Please call from the parking lot or curb upon arrival. A client service representative will take payment over the phone, then you can up to the front door to receive your medication or food.
5- “White Glove Surgical admission and discharge”: Please call from the curb or parking lot upon arrival. A technician will go over the procedure, answer any questions you may have and present the consent form and estimate for signing.
We strive to offer the same great service while minimizing risk for all parties at this time. We will continue to monitor the situation and communicate any changes.
Thank you for your patience and understanding and please let us know if you have any questions or concerns.
Hills: Please make sure you call Thursday before 4 PM, for Friday morning delivery.
Royal Canin Orders: make sure to call Tuesday Mornings before 11 AM, in order for the food to be delivered Thursday afternoon.
You may also take advantage of our online pharmacy, where you can order both medications and prescription foods, please call if you have any questions.
We thank your continued cooperation at this difficult time.